Terms and conditions of sale.
Choosing our site and its partner shops is the assurance of satisfaction and optimum service. We will do everything we can to ensure the best possible experience.
We represent great brands recognized in the equipment of the world of the House, the garden and well-being.
Site design: Media Consulting. The products and services offered by the site are presented by our licensed distribution centres and service providers of the network of shops.
The conditions set out below lead to the relationship between, on the one hand, the Distributor, and on the other hand any person or company "named the Customer" wishing or having made a purchase or using products offered and provided by the distribution network of brands and products offered on the shop.
"Customer" means Buyer or User, Individual or Professional.
The Customer defined above accepts these Terms and Conditions of Sale.
The essential features of the products and services offered for sale are presented by the Distributor, and any other official website of the Distributor's trademarks, and/or on our documentation.
These conditions apply to any country to which Official Distributors are likely to make sales and deliveries.
- Orders, Prices and Terms
- Shipping times and conditions
- Return guarantee and exceptions
- Receiving goods
- Terms and conditions for the application of the Guarantee
- Payment methods
- Data privacy
- Marks, Protocols and The Protection of Industrial Property
- Skill award
- Buyer's acceptance
Orders, Prices and Conditions.
Any order can be registered by email, internet form, but also addressed by fax, mail or phone. It is considered valid and accepted by the Distributor to the extent that:
- its sender is clearly identified,
- its payment can be taken for granted and not questionable.
- it is in line with the conditions set out below.
In addition, any order must be confirmed by mail or fax by the buyer and will not be deemed validly acquired until written confirmation by the Distributor.
The duration of the offers to sell.
All products presented on this site and our catalogues are in limited quantities. The products are offered for sale until the stock runs out. For products that are not in stock, the Customer may be informed of its renewal or not. If an unavailable product is ordered, the customer will be informed via their customer account available on the site and/or by email as soon as possible.
Unless otherwise stated, our offers of products and services are valid (within the limit of available stocks), until the end of the current calendar quarter.
Prices and descriptions, When they are an integral part of a pre-established Order Voucher registered by our services, hire the contracting parties in a formal way.
The products offered for sale by the Distributor are intended for individual and professional customers.
Apart from this Order, and for any order placed otherwise, the price conditions, deadlines and descriptions can only be those that are taken up on an Acknowledgement sent to the Customer by the Distributor or on any offer or quote established. and mentioning the so-called conditions.
Payment terms: except exceptional cases and contrary stipulation with duely written prior acceptance on the part of the Distributor, the terms of payment are as follows:
- For any new professional customer a payment to order by invoice proforma, is requested for the first order,
- For subsequent orders, 30% down payment on order and balance before factory departure (50% down payment for export orders),
- For all deliveries of special models and exclusive new products, payments will be made at the order."
Other conditions are possible according to the agreements of our credit insurance.
Prices mentioned in our shop are calculated TTC: Value Added tax included depending on the country of delivery. Prices are usually indicated according to the currency of the delivery country.
They are likely to change due to changing standards and products.
Validity of our prices. Under the rules of the Consumer Code, the validity date of our tariff is indicated on the current general tariff.
The prices charged are those applied at the time of order within the limit of available stocks and subject to typographical error or change in the vat rate in force. Any change in this rate would then be immediately passed on to selling prices.
For certain destinations, and according to the legislation in force in the delivery area, customs fees and duties and taxes may be claimed by them from the Customer, as well as a weight-volume surcharge depending on the delivery area.
If the customer wishes to place an order, he will first have to identify himself. To this end, he will fill out, according to the information provided to him online, a form made available to him where he will include the information necessary for his identification including his name, first name, telephone number, postal address and e-mail billing and delivery address. Further information may be requested to ensure the quality and safety of the delivery.
No unilateral cancellation of a professional's order will be accepted without the distributor's consent, if the buyer cancels his order, the consideration of the cancellation will result in compensation set at 10% of the T.T.C. amount of the order. and the acquisition of the instalments paid.
Once the order is accepted on both sides, the instalments paid cannot be resited unless the Manufacturer has the material impossibility of executing the product's availability within a maximum of 16 weeks.
However, the down payment cannot be refunded, and the order cannot be cancelled if the delivery delay is due to a case of force majeure.
A case of force majeure is any event beyond the manufacturer's control and obstructing its normal operation, including total or partial strikes that impede the smooth running of the company or that of one of its suppliers as well as interruption of the supply of energy.
In any event, delivery on time can only take place if the buyer is up to date with his obligations to the seller, regardless of the cause.
Any individual buyer who cancels their order before the product is shipped will be reimbursed within 30 business days of receiving the customer's confirmed refund request.
Any professional or individual buyer undertakes beforehand to be aware and respect the instructions for installation, use and maintenance (provided in each device).
If the customer is a professional: under the code of commerce, late penalties are due the day after the payment date on the invoice in cases where the amounts due are paid after that date. The rate of these penalties is three times the legal interest rate.
Shipping Times and Conditions
(a) The shipping times mentioned in the acknowledgement of the order are sincerely stated by the Distributor.
Thanks to our network of specialized carriers, we offer tailor-made delivery in an optimized time, depending on the place of delivery and the nature of the parts ordered. We deliver in 4 to 12 days on average.
- STANDARD delivery:
Walk-in delivery at the doorstep/foot of the building.
Delivery can be made on Saturdays.
Please note that the carrier does not make an appointment for this type of delivery.
If you are not present during delivery:
Either a notice of passage is left to you so that you can contact the carrier and agree an appointment.
Either your parcel is dropped off at a post office or a parcel relay near you.
- PREMIUM delivery - Large article:
You are contacted within a few days by the carrier to agree an appointment - 3 hours slot for delivery - depending on your availability.
You are delivered by the carrier within 48 hours of making an appointment by phone. Your order is given to you at the foot of the building or at the doorstep for the houses (if accessible with a transpalette).
In case of absence during delivery, a notice of passage is left so that you can contact the carrier and agree an appointment. You may then be charged a 2nd presentation fee.
Whichever shipping method you choose, we will provide you with a link as soon as possible that will allow you to track the delivery of your parcel online.
Shipping costs include packaging, handling and transportation costs. They may contain a fixed part and a variable part depending on the price or weight of your order. We advise you to group your purchases into one order. We cannot group two separate orders and you will have to pay the shipping fee for each of them.
Packages are oversized and protected.
- A la carte delivery all over the world,
Commitment to deliver customers as quickly as possible.
However, in the event of a delivery time greater than the average time originally indicated in the BOUTIQUE, the Distributor undertakes to notify the Customer within 8 weeks of sending his order in order to allow him to be terminated. Customers who do not accept the renewal of the deadlines will have to inform the company by email and cancel their order within 15 days of receiving the email informing them of the actual delivery date.
Refund terms following the customer's request: Beforehand the distributor agrees to offer a similar or superior product as a replacement. In the case of the refusal of the organized delivery time or the substitute product by the customer, the distributor agrees to refund the sums paid within 30 business days after receiving the confirmed refund request from the customer.
b) In the case of items ordered together but subject to indications of different deadlines, the shipment is considered to be grouped as soon as the different items are available in the Distributor's warehouse. A partial delivery is possible on the express request of the Customer, who is responsible for accepting the shipment in port due.
c) For any item whose time limit has not been mentioned, and of a unit amount of more than 200.00 euros TTC, the maximum delivery time is 12 weeks.
d) For products not available in stock, delivery times run from payment receipt, unless otherwise agreed.
e) The customer will have to check the correct condition of the parcels and goods during delivery and, in case of damage or missing product, will specify his reservations on the delivery voucher and confirm them, within three days of delivery, by mail and email to the Distributor and by AR recommended mail addressed to the carrier itself.
By signing the delivery slip, the customer accepts the products delivered as they are and therefore no claims relating to damages sustained during transport will be accepted. It is the customer's responsibility to carry out all checks and to make any reservations upon arrival of the equipment and to exercise, if necessary, any recourse against the carrier.
Upon receipt of the goods, the customer must immediately verify their condition and compliance with the contract. Any claims relating to a defect in the goods delivered, an inaccuracy in quantities or an incorrect reference to the order confirmed by the Distributor must be made in writing within two days of receiving the otherwise the right to claim will cease to be acquired: See below the conditions stated in the article: Receipt of goods.
The Distributor may under no circumstances be required to compensate or cancel an order due to the inability to use the purchased product for reasons of incompatibility with the material already owned by the customer.
Shipping conditions. The lump sum payment charged to the customer for the transport costs is defined by considering a delivery within 4 to 12 business days following the day of the shipment, 8 to 16 working days for the E.E.C. countries, 12 to 20 working days for United States and 10 to 25 business days for other international destinations with priority mail parcels.
EnvoIs EXPRESS, in due port, can be carried out on specific request from the Customer. Small shipments, such as small parcels and documents, are made by regular quick mail.
- In case of impossibility of delivery on the day of the appointment due to difficulties of access, unreported crossings, in case of absence of the customer at the appointment with the carrier, or repeated unavailability of the customer of the fees additional charges will be charged.
Delivery is not on the floors. The goods will be delivered at the bottom of the building or in front of the door or gate for houses or villas. It is imperative to unpack with the carrier and report any damaged products.
- In case of force majeure or exceptional events (natural disaster, epidemic, strikes, lockout, etc.) delaying or prohibiting the delivery of goods, the Distributor is relieved of any responsibility. In all cases, delivery on time can only take place if the customer is up to date with his obligations to the Distributor.
General return guarantee, entitlement and withdrawal period:
If, without having to justify the reason, and if the Customer is an individual, if he is not satisfied with the goods received, he has 14 days free to exercise his right of withdrawal and return the goods. In this case, the Distributor will reimburse the purchased goods, including delivery and return costs, which will be deducted from the refund. The 14-day period takes effect on the date the goods are received.
(a) CONDITIONS: the refund will only be made to the extent that the material has not been dismantled, unpacked for a product of the type comfort and design or to be mounted, installation and/or misuse, nor undergone any alteration. Products must be returned in a new condition, unwrapped, unused, unsullied and in PERFECTLY RESSCATE, with all their accessories. If this were not the case, the reimbursement would be deducted from the cost of reconditioning and/or the cost of a refurbishment if it proves necessary. Incomplete, damaged, damaged products will not be taken back or exchanged as part of the warranty. LDelivery and return charges will be deducted from the actual fee refund in effect at the time of the return transaction. Returned products travel at the customer's peril. Therefore, it is up to you to keep all the evidence of this return.
The return and refund guarantee is not exercised for sales that are subject to personalized services and/or modification/adaptation of the product sold, as well as for the exceptions listed below in point (c).
In the event of the exercise of the right of withdrawal, the distributor will make its best efforts, after receipt and verification of the product, to make the refund which will be made within 30 working days of receiving the goods on the dock. However, given the technical nature of the (motorization) or design (design furniture) and large dimensions (furniture with large structures) of certain products sold, this period may be extended to an additional 30 working days, especially when the product needs a technical check by the After-sales service (these products need to be tested beforehand).
To exercise this right of withdrawal, the customer must first contact the consumer service by phone (shown on the site and corresponding to his country of delivery), or by our contact form. Products must be returned to the return address indicated on the return voucher provided by the consumer service following the customer's country of delivery.
b) Any cancellation of the order, for whatever reason, and accepted by the Distributor will entitle only the refund of the sums collected (sums paid possibly deducted from the fees of the paying bank). The refund will be made within 30 working days (or 30 extra days depending on the exceptions) after the cancellation was confirmed by our services. No compensation for this cancellation can be sought.
Exception for large products, technical and furniture design: For any cancellation of orders concerning large or technical products requiring special preparation and logistics (Mobilier design, sofas, buffets, saunas, large-scale spas, shelters, etc.), for specific and dedicated orders, as well as in case of force majeure. We charge 29.90 Euros plus 3% of the total amount of the cancelled order, in return for the damage and costs caused by this cancellation.
c) Exceptions on the Return Guarantee: The terms of return and right of withdrawal do not apply to the following products which will not be taken back, exchanged or discussed on a "case-by-case" basis:
c1 - Fuel consumables, filters, pumps (AxiCart, vacuum filters, refills,...).
c2 - Food and gourmet products, wines, spirits, champagne and chocolates (specific packaging, consumables,...).
c3 - Inflatable products by design, fitting and specific packaging (canoe, boats, beanbags, inflatable spas,...).
c4 - Products of large volumes or techniques, composed of several packages or to mount that will have been unpacked on arrival (saunas, spas, jacuzzi, cabinets, sofas, motorization, furniture design, shelters and cottages, steam room ...).
c5 - Generally any order of custom-made products (composing sofas, chimneys with dressings, decoration and designer furniture...), or integrated into specific packaging (not repackaged without professional tools), or customized do not cancellation and refund.
c6 - The professional client cannot benefit from the right of withdrawal.
For all of these goods included in the above exceptions the possible amount of the refund will be considered based on the condition of the returned product, and after the recognition of the operations and expenses of reclamation and packaging if possible.
- In the event of a return agreement, the return fee will be charged logistics service depending on your country and place of delivery.
In case of product return, the items travel at the customer's peril.
During the retraction period, the customer is responsible for the matter as a custodian. If the product deteriorates or destroys while in custody, the customer will suffer the consequences.
The receipt of the parcel must be made by the person who placed the order or his spouse, in case of receipt by a third party (neighbour, concierge ...) he is responsible for the control and as such you must ask him to check the goods received according to the procedure described below.
You must refuse delivery if the package is damaged. You must unpack the parcel in the presence of the delivery driver, if the goods are damaged or missing, you must refuse delivery and if necessary issue precise written reservations and characterized on the carrier's delivery order. You must then notify us by email with photos as soon as possible and then send a recommended letter with AR to the carrier that delivered you with the reservations within 48 hours of delivery. You must also send a copy of this letter by our contact form, adding your comments.
The unpacking statement has no legal value and does not allow to turn against the carrier. If the delivery driver refuses to wait for the contents of the packages to be checked, write it down on the Delivery Note. .
The goods accepted without reservation by the recipient at the time of delivery and in the absence of a letter of complaint addressed to the carrier in Accused of Reception and copy within 48 hours, is deemed to arrive in good condition and in full (number of identification in relation to the order, etc.).
The logistics department can make partial deliveries, you can receive for an order one or more parcels that may come from different places, in any case you only pay once the port fee even in case of multiple deliveries.
For the delivery of large furniture, shelters, garages, large saunas, swimming pool... access to your property should be possible with a semi-trailer. You must therefore check the order with your town hall in advance if the 19-tonne trucks have access to the delivery address. Otherwise, we would be obliged to charge you the sum incurred in addition to finalizing the delivery..
In case of force majeure or event beyond its control, the distributor is relieved of any responsibility in the delivery.
Terms and conditions for the Guarantee to be applied
The products entitle you to warranty from the invoice date, to the individual or professional initial buyer and for a period indicated on the manufacturer's warranty.
Only authentic products, purchased from the manufacturer or from a dealer approved by the Distributor are covered by a warranty.
The Distributor guarantees that the products delivered to its customer are compliant for normal use at the time of delivery.
First, if you have a problem using your product, please read the instructions, refer to the "summary of remarks" table in the manual, and contact your warranty-bearing retailer, or directly to the producer. Therefore, in the event of a product defect, only the responsibility of the producer of the product can be sought by the consumer, on the basis of the information on the packaging of that product.
The customer undertakes to have received, and to read, the Notice of installation, use and maintenance of his product.
Responsibility. With regard to the products sold, the Distributor is bound by a legal obligation of means and in no case of result. This same obligation of means applies at all stages of the order and the Distributor cannot be held liable for any damages, inconveniences or harms suffered as well as as as due to the non-compliant use of the products, and, in a manner, general, in fact described as force majeure depending on the situations admitted in Jurisprudence.
Having no knowledge of the places and conditions, material, human or physical, in which the material and/or equipment delivered are installed or used, the obligations or advice of the Distributor cannot, under any circumstances, be equated with an obligation of result.
Product compliance with applicable laws, standards and rules. The Distributor takes care to ensure that the products it markets comply with applicable laws, regulations, standards and regulations. To this end, the Distributor is concerned with manufacturers that their products are in compliance with regulations. However, the Distributor cannot be held in any way responsible for misrepresentations, of good faith or of bad faith, of the so-called manufacturers, especially for devices that the Distributor's service would not be able to control or test by usual technical means. By accepting these terms and conditions of sale, the Customer waives any recourse against the Distributor in this regard; the Customer making his personal business, if any, of any direct recourse against the manufacturer to assert his prejudice.
It is the customer's responsibility to ensure the specific requirements of the laws and regulations of his country and the compliance of the products with these requirements.
Means of payment. All recognised means of payment are possible, including secure online payment by Credit Card.
Given the variety of means of payment available to the Customer, the Distributor cannot be held responsible in the event of fraudulent or random use by others or the holder himself, of any means of bank payment by cheque or a credit card which she would be required to benefit from in good faith; the sums collected remained acquired within the limits of these terms and conditions and to the extent that the order would have been shipped.
In the case of credit card payment, the Customer's attention is drawn in particular to the fact that a sale will be considered perfect and valid, and its payment due without any right to recourse on its part to refund the sums paid whatever the reason, even for fraud, if the following two conditions are met: on the one hand, the online provision of the credit card number with the use of the secure payment system made available to it by the Distributor, on the other part, shipping to the Customer the order subject of this payment. The execution of this process qualifies the validation of the order and the express agreement of the Customer on these essential conditions.
In the event of an order cancellation after a payment by a validated Bank Card, and to the extent that this cancellation is the result of an error or a change of opinion attributable to the customer and results in a refund of the amount collected by the Distributor, this refund will be made net of a percentage of 5% corresponding to the bank fees incurred unfairly by the Distributor. The latter provision applies only to payments by Bank Card.
When paying by bank or postal cheque, the customer must establish it at the order of the Distributor and send it to the address indicated with the order number that was communicated on the confirmation received by email or the one printed on the site, during the deed buying.
Refusal of delivery. Without having to justify the reason, the Distributor reserves the right to refuse the delivery or shipment of any order in case of fear of the correct end of payment when it is made other than by bank transfer. Among other things, any negative assessment, or reservation, on the part of any qualified body will be considered as a justified fear of the risk of a non-good end to payment. In this case, the Distributor will only accept the Customer's order with payment, depending on the circumstances, either in advance by bank transfer before shipping.
Installments. On certain product lines, when ordering, the Distributor may have to ask the customer for a down payment on the order. The distributor's receipt of this down payment will be considered a first payment to be made on the purchase, the balance being payable on delivery. It is recalled that a down payment entails a reciprocal obligation: for the customer, the firm and definitive purchase of the goods and for the Distributor the obligation to supply the goods.
Property reserve clause. In accordance with the Act, the Distributor reserves ownership of the goods until the full payment of the price. The Distributor retains ownership of the goods until they are fully paid by the customer. The transfer of ownership of the products to the customer takes place at the time of payment of the price in full. However, during the period from delivery to transfer of ownership, the risk of loss, theft or destruction is the responsibility of the customer.
The client's failure to comply with its payment obligations, for any cause, gives the Distributor the right to demand the immediate return of goods delivered at the customer's expense, risk and peril. In the case of a legal redress procedure affecting his company, the client undertakes to actively participate in the establishment of an inventory of the goods in his inventory, which the Distributor claims ownership of. Failing that, the Distributor has the ability to have the inventory verified by Huissier at the customer's expense. The customer refrains from reselling, processing or incorporating goods delivered from the date of judgment to the legal remedy or liquidation of his company's assets. The Distributor may prohibit the customer from reselling, processing or incorporating the goods in the event of a late payment. To guarantee payments not yet made, including the balance of the customer's account in the Distributor's entries, it is expressly stipulated that the duties relating to the goods delivered but unpaid will be reflected in the goods identical payments from the Distributor in Stock at the customer's, without the need to charge the payments on a specific sale or delivery.
Data privacy. The Distributor complies with current European and international data protection legislation. It thus only processes the data strictly necessary for the proper fulfilment of its services. The personal data provided by the customer is not disseminated to third parties, with the exception of the banking company for the security and insurance of payments. In accordance with international rules, the customer has at all times a right of access and correction. To exercise this right, simply contact the Distributor. To meet the tax and legal obligations, a paper and computer copy of each invoice will be kept by the Distributor.
Information related to your order is automated to process data to define a level of transaction analysis and fight fraud. The occurrence of an unpaid debt on the basis of fraudulent use of a bank card will result in an immediate complaint being filed with the Police and the information will be passed on to the banking agencies. Irregular reporting or an anomaly may also be subject to specific treatment.
In accordance with international law, you have, at all times, a right of access, rectification, and opposition to all your personal data by writing, mailing and justifying your identity.
Marks, Protocols and Protection of Industrial Property. All the products presented are protected, from creation to the original idea with international patents, registrations of industrial designs and trademarks. When using our logos, please consider the usage guidelines of our brands and protocols that define what is an appropriate use.
The products presented, texts, images, graphics, sounds, animations and videos as well as their availability on the Distributor's websites (and official websites representing our brands and products) are subject to copyright protection and other copyright laws Protection.
It is prohibited to copy, disseminate or modify the content of our websites for commercial purposes or to allow access to them to third parties. The general structure, as well as the texts, animated or non-animated images that make up our catalogues or websites, are the property of the network. Full or partial reproduction of our catalogues or websites is prohibited without the company's express and prior permission.
Unauthorized representation or reproduction, by any process, constitutes infringement sanctioned by articles and laws of intellectual property. We inform our distributors and resellers that the online sale of our products is not allowed outside the official websites.
Law applicable and for legal. Transactions carried out by the Distributor are considered to be exclusively under swiss Law Laws, Uses and Regulations. Contractual information is presented in French and the products offered for sale comply with current regulations If necessary, it is up to the foreign customer to check with the local authorities for the possibilities use of the product he plans to order.
The Distributor cannot be hired in the event of non-compliance with the regulations of a foreign country.
These terms and conditions of sale are subject to Swiss law on contracts for the sale of international goods. All disputes relating to the commercial relationship between You and Us are subject to the jurisdiction of the Swiss courts. The For is in Geneva.
Buyer's acceptance. These terms and conditions of sale, as well as the rates and schedules for discounts, rebates and rebates disclosed, are expressly approved and accepted by the purchaser, who declares and acknowledges that he has full knowledge of them, and renounces to this fact, to prevail over any contradictory documents and, in particular, its own terms and conditions of purchase.
If you have any questions or requests for information about our products, order or delivery conditions, you can contact us by phone or using our contact form.
Living better - High quality - Brand Specialist
Expert in the sale of contemporary equipment, furniture and objects for the home, garden and well-being.